In the event that you would like to return or exchange your new eyewear, please contact firstname.lastname@example.org within ten days of receiving your order and hold on to the original packaging because we'll ask for that too. Exchanges are based on product availability, and may incur additional charges based on price.
All refunds are issued to the original form of payment and may take up to 10 business days for your financial institution to process.
Frames that have been worn, customized with prescription lenses, customized with non-prescription lenses, or adjusted in any way are not eligible for a refund.
Due to the custom nature of prescription frames, frames that have prescription lenses installed are final sale and cannot be returned.